Returns & Exchanges

At MTI Online Store, we strive for complete satisfaction with your electronic purchases by offering a hassle-free 30-day return policy. If your device is defective or doesn't meet your expectations, we are committed to providing a swift resolution through exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'Order History' section to select the item you wish to return and submit a formal request.

• 2.
  Package Your Device

  Securely place the item in its original packaging, ensuring all accessories, manuals, and warranty cards are included to qualify for a full refund.

• 3.
  Ship to MTI

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location for tracked delivery.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned electronics, your refund or exchange will be processed within 5 to 7 business days.